Direct From Mexico Customer Testimonials |
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Below is a sampling of the comments we receive about our customer service and products.
If you would like to tell us about your shopping or customer service experience with Direct From Mexico, send us an Email, or call us. You may also post comments and questions on our Direct From Mexico Facebook Page. |
| "This item contained some glass. It was extremely carefully packed and arrived in perfect condition. Customer service was also great. Thank you." |
| Deborah W. - Walnut Creek, CA (April 2019) |
| "Item arrived on time, was securely packaged and is exactly as shown on the website. Will gladly order from them again." |
| Sylvia G. - Corpus Christi, TX (November 2018) |
| "I love DirectfromMexico. I have purchased many items from them over the years and been satisfied every time. Think they are GREAT!
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| Fotena Z. - Tallahassee, FL (September 2018) |
| "I love DirectfromMexico. I have purchased many items from them over the years and been satisfied every time. Think they are GREAT!
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| Fotena Z. - Yuma, AZ (July 2018) |
| "I will absolutely shop here again. I love the piece of furniture I purchased. It is exactly as shown on the website. Customer service was superb. Delivery was excellent. Great job team!
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| Connie S. - Sierra Vista, AZ (May 2018) |
| "Could not believe how well packed my ladder was. It arrived promptly and the price was right. Completely satisfied." |
| Rodney B. - Palm Desert, CA (May 2018) |
| "Ordered merchandise on Feb.11th. Next day e-mail said out of stock but would not charge till order shipped. Concerned but true to their word order was shipped and delivered within the said time. Love the product and think it was out of stock because very similar to something on the TV show "Fixer Upper"." |
| Christine P. - Holtsville, NY (February 2018) |
| "The items I purchased were all very nice. The items were all packed and wrapped very well. I had no damage to anything and that says a lot, for clay items being shipped that long of a distance. I'm very pleased with everything. Thank you so much. It was a pleasure to shop with you." |
| Frank L. - Sun City, AZ (December 2017) |
| "Beautiful selection of products available. Would like to see additional sizes of Chimineas offered in future (preferably smaller). Navigation of website and purchase was easy. Delivery was on time and products packaged very carefully so nothing was broken upon arrival. Will definitely purchase from DFM again! Thanks for a terrific shopping experience!" |
| V. Johnson - Davenport, IA (November 2017) |
| "The Molcajete was a 7 inch that I purchased. It is made from volcanic rock and does require smoothing out before use. I did like that it had a deeper bowl as I have seen many that were very shallow. Be advised it is larger and heavier than I expected. At 7 inches is the inside diameter of the bowl and not the outside diameter as I was expecting so it was much larger than I wanted, but that is my mistake. Overall , it is a good product and will outlast me with proper care." |
| Frank G. - Caddo Mills, TX (November 2017) |
| " I wouldn't hesitate to order from this company again. Very pleased with the product, and the shipping speed from the time I placed the order. Thank you." |
| Jakki K. - Hastings, MN (October 2017) |
| "The terra-cotta sun face is well made. I am proud to give it as a gift. The entire transaction was a pleasant experience. I will keep Direct from Mexico in mind when I am looking for Mexican pottery or pewter." |
| Joyce M. - Alexandria, VA (July 2017) |
| "We really appreciate the service and products of DFM. Our order is pending because our tile is being made so can't comment on shipping this order. But in the past, it has always arrived when they said and in good shape, and no charge, as they state." |
| Karen M. - Englewood, FL (July 2017) |
| " I have not connected my light to the ceiling fixture yet but it is so beautiful and is obviously handcrafted with care and appears to be a wonderful work of art! thank you so much!" |
| Jaclyn S. - Mt. Lebanon, PA (June 2017) |
| "Great customer service, pots were prettier in person than the website. This is the second time I have ordered from and they are spot on. Would definitely do business with them again." |
| Jill C. - Longview, TX (May 2017) |
| "I bought the large clear glass star light for a home renovation. I had always wanted one but they are very expensive other places- I was worried about it arriving damaged because of so many other lights having had that problem from other places. But this arrived in perfect condition and I can't wait for the electrician to install it!" |
| Melissa G. - Miami, FL (April 2017) |
| "My order has some delay, but it arrived very well packed. The ceramic tile was beautiful without any faults and no one was broke. Very happy with the purchase, and I didn't minded the delay." |
| Maria G. - Atlanta, GA (April 2017) |
| "The purchase item was as represented/described on the website. The quality was as exactly what I was hoping for handblown mercury glass - not silver coated as other sites has misrepresented. Shipping & delivery was very prompt and the packing was very thorough and executed well. I would order again from directfrommexico." |
| Mona O. - State College, PA (April 2017) |
| "Very impressed with the overall shopping experience with directfrommexico. I was concerned if shipment of the products on my first order would make it in one piece. Best packing I have ever experienced. Have made many orders and all arrived quickly and safely packed." |
| Charla D. - Santa Barbara, CA (March 2017) |
| "The Talavera Urn Flower Pot was exactly what I was looking for as an accent piece in the sun room. The size is perfect and the vivid color spectacular. I was hesitant about ordering due to the descriptive statement, "The item you receive will likely be different than pictured here." When I unwrapped it from the secure packaging, I was not disappointed. There is no deception in the online photo. The pot is as pictured." |
| Felicia J. - Columbus, GA (February 2017) |
| "This is a really good place to buy decorative items for home and garden. The selection is good and the prices are fair. The quality of the items I have purchased is great! I would recommend this business to anyone. I live on the east coast and everything I have purchased has arrived intact. No breakage." |
| Patricia L. - West Chester, PA (December 2016) |
| "I ordered some Mexican tin ornaments for my students and called to find out how quickly they would arrive. The man I spoke to went out of his way to make sure they would arrive before the students left for vacation. I had never ordered from DFM before but I will again- I was very impressed!
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| Susan L. - New Preston, CT (December 2016) |
| "This is the second time I've ordered from Direct From Mexico and again I am super happy. Both times that I ordered things I ended up calling with questions and special requests. The man I spoke to, was friendly and tremendously helpful. My items came when he said they would and they were wrapped so well that no damage could possibly occur. I believe that everything is hand-made and the quality is terrific. The prices are very reasonable -- I've looked at other stores and websites and found that Direct From Mexico can't be beat! I love Mexican furniture and folk art and certainly will buy more things in the future. If I could give higher ratings, I most definitely would :)
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| Louisa G. - Los Angeles, CA (October 2016) |
| "I ordered a hanging star light from "Direct From Mexico". I had a little bit of reservation, thinking that my order would be coming from Mexico. As it turns out, the warehouse is in Arizona. Fantastic customer service. It's beautiful and shipping was quick. I will definitely be ordering more from this company!!! Thank you sooooooooooo much!!!" |
| Terri Herrington - Coordinator |
| " I have purchased 3 pieces of furniture, online, from Direct From Mexico and I love them! Customer service is excellent, free shipping, and a strong line of communication when furniture was to arrive. I love Direct from Mexico!" |
| Karen P. - Mesa, AZ (October 2016) |
| "I found some metal cactus online at directfrommexico and called the phone number to get some information. Philip was extremely helpful, and I bought several things from him at different times. Everything came when it was supposed to and I was very happy with the products. I'll definitely shop there in the future." |
| Nancy H. - Las Vegas, NV (April 2014) |
| "I ordered the 6 ft. kiva ladder and was pleasantly surprised how well made and study it was. The picture doesn't do it justice. It arrived on time and was well packaged. I have a rustic southwest style decor in my bedroom and the kiva ladder was the finishing touch. I have received so many compliments. Thanks again Direct From Mexico... I will be ordering more products." |
| Shirley B. - Philadelphia, PA (March 2014) |
| "I received my purchase within a few days of my order. It was VERY convenient!! and I appreciated the fact that I didn't need to pay for shipping. EXCELLENT service." |
| Wendy W. - Saint Paul, MN (March 2014)
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| "Our experience ordering from directfrommexico was perfect. We had someone who personally took our large order and it went smoothly. Shipping was very fast too and we had no issues. Thank you!" |
| Teresa V. - Los Angeles CA (January 2014)
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| "The folks from Direct from Mexico are amazing! I ordered the wrong size and didn't realize my mistake until the merchandise arrived. The company was so kind and helpful, arranging for the wrong items to be picked up and swiftly sending me the correct ones. They are one in a million in their professionalism and customer care. I would recommend them 100%. Their products are beautiful, prices quite reasonable, and service is unmatched." |
| Carol B. - Bellingham, WA (January 2014)
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| "I've ordered from Direct From Mexico two times and both experiences were great. Free shipping both times and the light fixtures are beautifully handmade and very inexpensive. I have shopped similar star light fixtures and they have been almost double the price and not as nice! I will continue using them for unique good quality products." |
| Danna K. - Smyrna, GA (December 2013)
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| "A wonderful experience with DFM. Their customer service rep could not have been any better in all areas. He knew the product, he was friendly, helpful, polite... the best I have ever worked with at any business. More businesses should model their customer service on the same level as DFM!!! What an improvement it would be for those companies who do not have a clue how their customer service causes them to drop business. My order came in exactly as promised and on time. I will order again in the future as needed. Thanks to DFM for such a pleasant transaction. Happy customer, JK" |
| Janice K. - Mechanicsville, VA (December 2013)
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| "Shopping on the DirectfromMexico site was easy and fast, free delivery was an unexpected plus, my shipment came in less than 2 weeks, and the tables I ordered are amazingly beautiful! Even the FedEx driver commented on how well they were packaged to keep them safe in transit. The quality is excellent and the tables complete my living room perfectly. I can smell fresh wood when I walk downstairs. Thank you for a high-class experience; I will be a return customer for sure. Sincerely, K. Ford" |
| K. Ford - Ashburn, VA (September 2013)
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| "I love, love, love, this site! Great products and reasonably priced. Their shipping is wonderful and they take pride in getting my merchandise to me with special care!" |
| Evangeline N. - Aztec, NM (August 2013)
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| "I'm very satisfied with the overall shopping experience at Directfrommexico. Although some of the tiles were broken in shipment, they responded promptly to my phone call and are replacing them. They didn't even ask for a photo of the broken tiles; they just took my word for it. I do have a photo if they want it. I will order from this vendor in the future." |
| May Belle S. - Santa Rosa, CA (March 2013)
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| "Thank you so much for our beautiful Francisco Console with the natural copper top. The size is ideal and the design is unique and exceptional. We are delighted with it and with the follow-up service provided by Direct From Mexico. Free shipping and a timely discount helped to make us comfortable with this sight-unseen, online credit card purchase. Now, however, we are so pleased that we highly recommend DirectFromMexico and definitely anticipate future orders." |
| J and P Ramondetta - NJ |
| "Our purchase of two beautiful flower pots arrived safely; carefully wrapped. I am extremely pleased with the color they add to my home. I appreciate the prompt service and will order again should I need some of the products in the future. I have given your name to guests who have admired them." |
| R. Last - NM |
| "I love Direct From Mexico's beautiful, high-quality Talavera Pottery! AAA I am a repeat customer, so shop with confidence! They really package their fragile items very well, also. Thank You." |
| K. Bouchard - MI |
| "Over many years we had ordered furniture three or four times from Direct from Mexico, with outstanding results. Always first class items AND service. Never had any occasion to talk with Customer Service. Bound to happen, most recent order (this furniture is hard to package and they do a great job) some arrived damaged. All I will say, to keep it short, is the CS people totally exceeded our expectations, even though I was quite sure they would take care of it in an OK fashion. They went way beyond. Needless to say, we are now even happier customers who will definitely urge all we know to buy here. (I don't usually give any testimonials, certainly not glowing ones like this.)" |
| T. May - FL |
| "I LOVE THIS STORE!! I took a chance ordering talavera tile on-line with a concern that it would break. But the folks at directfrommexico.com made sure to package everything securely and all tiles arrived in one piece. However, on the second order, there was some breakage, but their customer service was incredible - they replaced the broken tiles immediately and without hassle. Again, they all arrived in safely. I have since ordered several more items including a huge standing lamp - it's beautiful!! Thank you directfrommexico.com for such an awesome shopping experience." |
| Martha V. - CA |
| "Everything we have ordered (and we have ordered several times!) has met our expectations. Items come very well packed as well." |
| J. Anderson - CA |
| "While a good friend who owns a local sawmill is custom building a mesquite dining table for me, I decided to find chairs from the same wood somewhere online. Direct From Mexico in Tucson, Arizona, had exactly what I wanted. Six side chairs and two end arm chairs came to well over $4,000, more than I had ever come close to spending on line! And for a product I could not first inspect... I phoned customer service to see if perhaps there were a prior customer somewhere in my neck of the woods, someone to serve as a reference and maybe even to allow me to inspect their furniture. Nothing anywhere near me. But the fellow on the other end of the line was as genial and accommodating as they come, a man with over a decade on the store's staff. Never got his name. Friendly, funny, a story-teller, fully understanding of my concern, quite knowledgeable about mesquite and the techniques of fashioning furniture from it. He totally put my mind at ease to the point that I had no qualms whatever remaining about a truly major, sight-unseen, credit-card, Internet purchase. Not only will I have my lovely mesquite chairs for life (they arrived within two weeks or so by FedEx Freight), but I plan on being Direct From Mexico's customer for life as well." |
| Edward S. - TX |
| "The furniture items were better than photos on line. Very pleased. Free shipping made all the difference in price for mid Atlantic purchase. I would recommend this merchant to anyone. I expect to make future purchases." |
| G. Hilton - VA |
| "Directfrommexico was friendly on the phone and their service was prompt. I ordered four Mexican shopping bags and requested a variety of colors. My preferences were reflected in the selection sent. the quality of the product excellent. I would definitely order from directfrommexico again and have shared my experience with friends and co-workers. it was a pleasure to have such a positive experience with an online vendor!" |
| S. Harmon - WA |
| "My order arrived in perfect condition and was exactly as pictured. The lamps are beautiful and look like they were made for the night stands. Thank you very much for offering such quality products." |
| C. Farrell - NV |
| "Very prompt,and extremely well packed for secure shipment. I would recommend DFM to anyone. The mirror I bought was as it appeared in their ads and I am very pleased with all aspects of the transaction and plan on doing business with them in the future. It's good to know there are still some really good up front companies on the net." |
| David T. - CA |
| "I could not believe how well packed my shipment was. Just outstanding! The prices were great, the shipping was fast and free... I'm totally impressed. Great job." |
| L. Allen - AL |
| "Very prompt! Received within five days. I have ordered Talavera from other companies and it has taken between 4 to 6 months to receive merchandise." |
| D. Petersen - MN |
| "This was my first contact with directfrommexico and I found them to be very efficient. The person receiving the gift said it arrived in perfect condition. I would definitely do business with them again." |
| R. Schmidt - VA |
| "Excellent quality - I purchased a bookcase and it was delivered quickly... Beautiful craftsmanship!" |
| M. Phillips - NJ |
| "Fairly priced. Delivery of items was very quick and they had items in stock unlike other merchants that I tried. The delivery service that is used (federal express) is not flexible. Be prepared to have to help the driver take the order off the truck (in the case of furniture). Unless you are available to do that they will not deliver the furniture. I had to get the merchant involved with federal express to get the items delivered. The assistance I received from Directfrommexico was excellent." |
| L. Gaudie - IL |
| "The pottery I ordered was wrapped very well to avoid breakage. Switchplates were wrapped individually to avoid scratching. My products arrived promptly. Good quality, excellent service." |
| L. Hendricksen - WA |
| "Twice, I have seen the customer service department go the extra mile. They are at the top of my list of favorites." |
| D. Smartt - TN |
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| If you would like to tell us about your shopping or customer service experience with Direct From Mexico, send us an Email, or call us. |
